Frequently Asked Questions
Everything you need to know about your Soeur experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 24-48 hours, with standard delivery taking 3-5 business days for domestic orders and 7-10 business days for international destinations.
How can I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. Please use our online portal to generate a prepaid return shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Klarna for installment-based payments.
How do I care for my Soeur garments?
To ensure longevity, we recommend following the specific care instructions on each garment's label. Most of our silk and wool pieces require dry cleaning, while cotton items can be machine washed on a delicate cycle.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of the order being placed.
Where can I find your size guide?
A detailed size guide is available on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed, contemporary fit.