Returns & Exchanges

At Soeur, we want you to be completely satisfied with your purchase. If your items are not quite right, you have 14 days from the date of delivery to return them for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all tags are attached and the garments are in unworn, pristine condition.

• 3.
  Affix the Label

  Download and print your prepaid shipping label from the portal and securely attach it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand over your package at any authorized courier drop-off point and keep your receipt to track the progress of your return.